Privacy Policy

1. Who We Are (Data Controller)

Marybeth Cargo Company is a commercial freight forwarding and logistics service operating as a business under CYTO Integrated Services Limited, headquartered at 1B Olutosin Ajaiyi (Martins Adegboyega) Street, Ajao Estate, Lagos, Nigeria, with partner consolidation operations at Aksaray Mahallesi, Kuleboyu Sokak No: 31/1, Fatih – Istanbul, Turkey, and Guangzhou/Yiwu, China.

2. Information We Collect

When you ship cargo with us, request a freight quote, track a waybill, or communicate with us via WhatsApp or telephone, we may collect:

• Contact & Identity Details: Full name, business/agent name, phone number, WhatsApp number (`wa_id`), email address, and delivery/pickup address.
• Shipment & Billing Records: Air/Sea Waybill numbers (`w_num`), cargo weight (kg), origin/destination hub, customs declaration descriptions, freight charges (in USD and NGN), demurrage fees, and collection dates.
• WhatsApp Messaging Data: Message delivery statuses (`sent`, `delivered`, `read`), customer replies, shared payment receipts, pickup instructions, or documents sent to our official WhatsApp Business numbers during customer support conversations.
• Technical Usage Data: Browser type, device information, and basic logs necessary to keep our website and admin systems secure.

3. How We Use Your Information & WhatsApp Business Communications

We process your personal and shipment data strictly for legitimate logistics and customer service purposes:

• Cargo Dispatch & Customs Clearance: Consolidating, transporting, clearing customs, and releasing goods at our Lagos Ajao Estate terminal or nationwide delivery hubs.
• WhatsApp Transactional Notifications: Sending approved WhatsApp utility/transactional template notifications (such as goods_collection arrival notices, waybill weight/billing breakdowns, and warehouse pickup contacts) via the official Meta WhatsApp Business Cloud API.
• Customer Service Replies (24-Hour Service Window): When you message us or reply to a shipment notification on WhatsApp, our dispatch team uses your messages to assist you with rate confirmations, driver release verification, and delivery scheduling.
• Security & Compliance: Complying with Nigerian Customs Service regulations, international aviation/maritime manifest rules, and tax/accounting obligations.

4. Data Sharing & Third-Party Service Providers

We never sell or rent your personal information or phone number to third-party marketers. We only share necessary data with:

• Logistics & Customs Partners: Export warehouse partners (including AFRIKA Global in Istanbul), air/ocean carriers, and licensed customs clearing agents strictly to fulfill your shipment.
• Meta Platforms, Inc. (WhatsApp Cloud API): To deliver WhatsApp shipment notifications and customer support messages to your WhatsApp account.
• Cloud Infrastructure (Google Cloud / Firebase & Vercel): Encrypted hosting and database storage used by authorized Marybeth Cargo administrators.

5. Data Retention & Security

Access to customer shipment records and WhatsApp inbox logs is restricted to authenticated Marybeth Cargo staff using role-based access controls and encrypted credentials stored in Google Cloud Secret Manager. We retain shipment and messaging records only as long as necessary to complete cargo delivery, resolve disputes, and satisfy Nigerian statutory commercial and customs retention requirements.

6. Your Rights, Opt-Out & Data Deletion Requests

In accordance with the Nigeria Data Protection Act (NDPA) and applicable international privacy standards, you have the right to:

• Access or Correct Your Data: Request a copy of your shipment records or update your contact phone number.
• Opt Out of WhatsApp Notifications: Reply "STOP" to any WhatsApp message from us, or contact our customer care line to stop receiving automated WhatsApp notifications.
• Request Data Deletion: Request deletion of your personal contact details and WhatsApp conversation history (subject to mandatory customs/waybill record-keeping laws) by messaging our support desk at 0906 603 1111 or visiting our head office.